SERVICOM, Federal University of Technology, Minna, was officially launched in the year 2007, by former Vice Chancellor, Prof. M.S. Audu; in compliance with Federal Government directive to Ministries, Departments and Agencies (MDAs) of Government to establish such unit, with the mandate to coordinate and ensure citizen-focused service delivery. Prof. O. O. Morenikeji was the first Nodal Officer in 2007. He was succeeded by Prof. (Mrs.) V. I. Ezenwa in January, 2008. Prof. N. G. Nsofor directed the affairs of SERVICOM from 2009 to 2010; while Prof. S. B. Oyeleke was Focal Officer from 2010 to February, 2018. From February, 2018 to date, the unit has been under the leadership of Prof. A. Y. Kabiru as Focal officer.
Federal University of Technology, Minna was the first university in Nigeria to launch its Service Charter in 2008; a fit that earned the University a Five-Star rating in service delivery.
Since inception, SERVICOM unit of Federal University of Technology, Minna has consistently ensured that workers in the university (teaching and non-teaching) that have been recognized with offering services diligently over the years are appreciated through Annual Service Awards. From 2009 to 2018, a large number of dedicated members of staff have benefitted from these reward mechanism.
The Unit Conduct surveys and opinion polls on service delivery in the Service windows and continues to receive and redress complaints from staff, students, and other service beneficiaries.